Chocolate Pillow Set

Shipping Times

Once your order is dispatched, you can expect your order to arrive in just 2–5 business days for NSW, QLD, ACT, VIC, and SA. If you're in NT, WA, TAS, or a remote location, hang tight—your beautiful parcel might take up to 10 business days to reach you.

Good things take time, and trust us, this is so worth the wait!

Sleep Ins 30‑Day Returns & Exchanges

Our returns period is 30 days to ensure smooth and timely processing of all returns. Please read the guidelines below to see which option applies to your order.

1. Return Window

You have 30 calendar days from the date your parcel arrives to start a return.

2. Eligibility & Refund Options

We offer returns for eligible change of mind purchases within 30 days of your order arriving, minus a flat $15 shipping fee, which covers the cost Sleep Ins incurred to send your order to you. If your item was purchased on sale, you are eligible for a store credit only. Please notify us as soon as possible after receiving your order if you would like to initiate a return.

For a change of mind return, your item must be in the original package, as any used, washed or unfolded items will not be eligible for a refund. Please ensure you check the size tag before unpacking your item. 

Initiating a Return

To request a return, exchange, or store credit, please email us at hello@sleepins.com.au with your order number, the item(s) you’d like to return, and the reason for the return. We'll send you return instructions and the appropriate shipping address.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery to our warehouse.

Refund Process

Once we receive your returned product, we’ll process your refund to the original payment method within a reasonable timeframe.

3. Faulty or Incorrect Items

We do our best to ensure your order arrives exactly as expected, but if something’s not right, whether it’s the wrong item or a manufacturing issue — we’ll make it right.

Please notify us within 14 days of receiving your order by emailing hello@sleepins.com.au. Once your return reaches us, we’ll carry out an inspection and aim to have everything resolved within two weeks.

If the product is found to have a genuine fault, you can choose either a replacement or a refund to your original payment method.

Please note: Claims for faulty items made more than three months after delivery won’t be eligible for return, as we’re unable to distinguish between manufacturing issues and normal wear and tear after this time.

What’s Not Considered a Fault:

Some product variations are considered normal and not eligible for return under our faults policy:

Discolouration: May result from body oils, skincare products, or detergents that are too harsh for bamboo fabric. Please ensure you carefully inspect your items before washing, as we cannot accept responsibility for any damage that occurs after washing. Refer to our Care Instructions. 

Shrinkage: Our designs allow for approximately 5% shrinkage after the first few washes. Following the care guide will help maintain the fit. (Not Considered Manufacturing Defects)

Pilling: A natural result in some untreated fabrics, not a defect — and one of the reasons our bamboo bedding is free from harsh chemicals and nasties.

If you have any questions, feel free to contact us at hello@sleepins.com.au – we’re always happy to help.

Care

• Cold Water Only

Bamboo sheets should always be washed in cold water. While some may worry that cold water isn't sufficient for cleaning, rest assured that bamboo’s natural antibacterial properties make it difficult for bacteria and dust mites to thrive. 

• Gentle Detergents

It’s equally important to choose a mild laundry detergent. Avoid everyday detergents that contain optical brighteners, bleaches, or harsh chemicals, as these can damage your sheets and cause discoloration or spotting. Opt for a delicate wash formula, like those designed for wool. These can be found at most major supermarkets. 

• Removing Stains

For those tougher stains consider using a non-chlorine-based stain remover. There are plenty of options available that are gentle on bamboo fabric. Another effective method is to use baking soda – either as a paste or added to your wash.

• Gentle Cycle & Separate Wash

Select the delicate cycle on your machine and keep the temperature set to cold. It’s best to wash bamboo sheets on their own, rather than with other laundry items. This reduces the chance of damage caused by friction, such as rips, holes, or pilling.

• Drying

Dry your bamboo sheets on a delicate setting in the dryer is fine, but be sure to avoid high heat. Alternatively, you can air dry them. A great method is to let them air dry until they’re halfway dry, then finish them off in the dryer to maintain that soft, fluffy texture.

• Ironing

You can iron bamboo bedding, but keep the heat low. High heat can cause unsightly shine marks and damage the fabric. Using a steam iron is the gentlest method, or better yet, take the sheets out of the dryer and put them directly on the bed to allow any wrinkles to naturally relax.