Our Policies

30 Day Return Period

We offer returns for eligible change of mind purchases within 30 days of your order arriving. For change-of-mind returns, items must be unused, unwashed, not slept in or unfolded, and returned in original packaging in the same condition as received.

45 Day Warranty

Our bedding and bath products include a 10 year warranty against pilling, abnormal rips and tears, and workmanship defects. You can rest assured any defects are covered and replaced immediately.

Sale Items

If your item was purchased on sale, you are eligible for a store credit only. Refunds are not offered for change of mind on discounted items

STEPS TO RETURN, EXCHANGE OR LODGE A WARRANTY CLAIM:

01

Visit the Returns Portal:

To complete a simple return or warranty claim, please click the relevant link below:

Return Warranty Claim

Should you need to speak to a human please contact: hello@sleepins.com.au

Customers can expect refunds to be issued within 14 days after we receive & access the returned item.

02

Select Your Option:

Complete the returns and exchange form and print your return label. The amount for the item to be return will be deducted on completion of the return.

Full refunds are eligible for full-priced items within 30 days of receiving the goods. Anything purchased on sale is eligable for a store credit.

Customers outside of Australia are responsible for return shipping costs for returns/exchanges.

03

Pack & Ship:

Securely attach the return label to the outside of the box or envelope & drop it off to your local Australia Post. You can use the original packaging.

*Any attempt to violate the terms of promotion, steal, or commit fraud in any form may result in an order being ineligible for return or refund.